Return & Refund Policy

At EriZoneShop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a straightforward return, refund, and exchange process.

1. Return Eligibility

You may request a return within 30 days after receiving your order.

To be eligible for a return, items must meet the following conditions:

Item must be unused, unworn, and unwashed
Item must be in its original condition and packaging
Original tags (if applicable) must still be attached
Item must be free from stains, odors, damage, or signs of wear

Returns that do not meet these requirements may be declined.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Final sale or clearance items
Gift cards
Personalized or custom-made products
Items damaged due to misuse or improper care by the customer
3. How to Request a Return

To start a return, please contact our support team within 30 days of delivery.

Please email us at:
support@erizoneshop

Include the following information:

Order number
Full name used for the order
Reason for return
Photos of the product (if damaged, defective, or incorrect)

Our team will review your request within 1–3 business days and provide return instructions if approved.

4. Return Shipping Costs
Customers are responsible for return shipping fees unless the item received is incorrect, damaged, or defective
We recommend using a trackable shipping service, as EriZoneShop is not responsible for lost return shipments
5. Refund Policy

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

Approved Refunds

If approved:

Refunds will be issued to your original payment method
Processing time: 5–10 business days after approval
Depending on your bank or payment provider, funds may take additional time to appear in your account
Partial Refunds

In certain cases, partial refunds may be granted for:

Items returned with signs of use
Missing original packaging or accessories
Products returned outside approved conditions
6. Exchange Policy

We accept exchanges for:

Incorrect items received
Damaged or defective products
Size-related exchange requests (subject to availability)
How to Exchange an Item

To request an exchange:

Contact us at support@erizoneshop within 30 days of receiving your order
Include your order number and reason for exchange
Provide photos if the item is damaged, defective, or incorrect
Once approved, we will provide instructions for returning the item and processing the replacement

Replacement items are typically processed within 3–7 business days after receiving the returned package.

7. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue. We will work quickly to resolve the problem at no additional cost to you.

8. Late or Missing Refunds

If you have not received your refund:

Recheck your bank account
Contact your credit card provider
Contact your bank for additional processing information

If you still need help, please contact us.

9. Contact Information

📧 Support Email:
support@erizoneshop

📍 Business Address:
4 Rangedale Apts
Selma, AL 36703
United States

Thank you for shopping with EriZoneShop!